Returns & Exchanges

At Derringers Music, we want you to be completely satisfied with your gear; if your purchase isn't quite right, we offer a straightforward return process for both online and in-store orders. Please ensure items are returned in original condition with all packaging and accessories included.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 14 days of delivery to request a Return Authorization (RA) number and discuss your specific needs.

• 2.
  Prepare the Package

  Securely pack your item in its original shipping carton, ensuring all manuals, cables, and warranty cards are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided return label or ship via a trackable courier service to our Adelaide warehouse, clearly marking your RA number on the outer box.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund, exchange, or store credit within 3 to 5 business days.